Terms & Conditions

Last updated: October 2026

1. Introduction

Welcome to Avyla. These Terms & Conditions apply to your use of our website and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

In these terms, “we”, “us” and “our” refer to Avyla, and “you” and “your” refer to anyone visiting our website or purchasing our products.

If you have any questions about these terms, please contact us through our Contact Us page.

2. Using Our Website

You agree to use our website lawfully and not to engage in any activity that could damage, disrupt or interfere with its operation.

You must not attempt to gain unauthorised access to our website, its systems or any associated services.

We reserve the right to restrict or suspend access where necessary to protect our website, customers or business, subject to applicable law.

3. Products and Availability

We aim to ensure that all product descriptions, photographs, prices and details displayed on our website are accurate and up to date.

Product colours and appearances may vary slightly depending on your device's screen settings and display.

All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you to arrange an appropriate resolution, which may include a refund.

We reserve the right to correct genuine errors in product descriptions or pricing. If an error affects an order you have placed, we will contact you to discuss the available options rather than automatically changing the agreed price.

Nothing in this section affects your statutory consumer rights.

4. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

You will receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order where there is a legitimate reason, such as suspected fraud, a stock issue or an obvious pricing error. If payment has already been taken for an order we cannot fulfil, we will arrange a refund.

Please ensure that your contact details, delivery address and order information are correct when placing an order.

5. Prices and Payment

All prices displayed on our website are shown in the currency stated at checkout.

Delivery charges and any other applicable costs will be displayed before you complete your purchase.

Payment must be completed through the payment methods available at checkout. We use third-party payment providers to process transactions, and your payment may also be subject to their terms and conditions.

We do not knowingly collect or store full payment card details where these are processed securely by our payment providers.

6. Delivery

We aim to process and dispatch orders within the timeframes stated on our website or at checkout.

Delivery estimates are provided as a guide and may be affected by circumstances outside our reasonable control. If there is a significant delay, we will take appropriate steps in accordance with applicable consumer law.

Delivery charges, available delivery methods and estimated timeframes will be shown during checkout where applicable.

Responsibility for the goods generally remains with us until they are delivered to you or to a person you have nominated, subject to applicable law.

Please refer to our Delivery Policy, if available, for further information.

7. Returns, Refunds and Cancellations

We want you to be happy with your purchase. Our Returns & Refunds Policy explains how to request a return, cancel an order or report an item that is faulty, damaged or incorrect.

For most goods purchased online, UK consumers have a legal right to cancel within 14 days of receiving their order, subject to statutory exceptions.

Additional rights may apply where goods are faulty, not as described or unsuitable for their intended purpose under applicable law.

Please read our Returns & Refunds Policy for further information.

Nothing in these Terms & Conditions limits or excludes any consumer rights that cannot lawfully be limited or excluded.

8. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes or special offers.

Unless stated otherwise, promotional offers are subject to availability and any specific terms displayed alongside the offer.

We reserve the right to withdraw or amend a promotion where there is a legitimate reason, subject to applicable law and any rights already established by a completed purchase.

Discount codes cannot be exchanged for cash and may be subject to product, order value or expiry restrictions specified when offered.

9. Intellectual Property

All content on our website, including text, branding, logos, graphics, photographs, product imagery and design elements, is owned by us or used with permission, unless otherwise stated.

You may not copy, reproduce, distribute, modify or commercially use our website content without our prior written permission, except where permitted by law.